Privacy Policy

NozzleGo (“NozzleGo”, “we”) delivers petrol and diesel to parked cars in Accra, Ghana. This policy covers the NozzleGo app, the NozzleGo Driver app, our website at nozzlego.com and our operations dashboard.

We are the data controller for the personal data described here, as defined in Ghana’s Data Protection Act, 2012 (Act 843). For anything about your data, write to info@nozzlego.com.

When you use the NozzleGo app

• Your phone number, to sign you in with a one-time code, and optionally your name and email address.
• Your vehicles: make, model, colour, number plate and fuel type, so the driver finds the right car and brings the right fuel.
• Delivery locations: the pin you drop on the map, the address, landmark, GhanaPost GPS address and notes you add, and any places you save.
• Orders: litres, prices, fees, times, the driver and truck, and the pump meter readings and photos taken before and after fuelling.
• Payments: the amount, the payment method type (for example Mobile Money) and the transaction reference. Your card number and Mobile Money PIN go straight to our payment provider; we never see or store them.
• Ratings and comments you leave after a delivery.
• Device information: a notification token so we can tell you about your order, and basic technical data such as your app version.

When you drive for NozzleGo

• Your name, phone number, driver’s licence number and the truck you’re assigned.
• Your location while you’re online in the Driver app, so we can offer you nearby jobs and show customers where their truck is. Location isn’t collected while you’re offline or the app is closed.
• Job history, meter readings and photos, fuel loaded and dispensed, and the ratings customers give you.

When you visit our website

• What you send us through the waitlist or contact form: your phone number, name, area, email address and message.
• A one-way scrambled version (hash) of your IP address with contact messages, to stop abuse. We don’t store the address itself.
• If analytics is turned on, anonymous usage data (see our Cookie Policy).

• To deliver what you order: taking payment, sending a truck, showing you where it is, and giving you a receipt with the meter photos. This is necessary to perform our contract with you.
• To keep everyone safe and honest: meter photos and readings protect you from short deliveries and protect our drivers from false claims. We also use data to prevent fraud and abuse of the service.
• To support you when you call, message or write to us.
• To run and improve NozzleGo: planning trucks and service areas, reconciling fuel stock, and fixing problems.
• To meet our legal obligations, such as keeping tax and accounting records.
• To tell you we’ve launched in your area if you joined the waitlist. That’s one message; we don’t send marketing without your consent.

We don’t sell your personal data.

Between customer and driver: your driver sees your name, phone number, car and delivery location for the job they’re doing. You see your driver’s name, phone number, truck and live position while your delivery is under way. Phone numbers are hidden again once the delivery ends.

We use trusted service providers who process data only on our instructions and under contract, for:

• payments and refunds;
• hosting, storage and security;
• sending emails and app notifications;
• maps and address search;
• website analytics, if enabled.

They only get what they need to do their job. Ask us at info@nozzlego.com if you’d like more detail.

We may also share data when the law requires it, for example with the police, regulators or courts, or to protect people’s safety.

Some of our providers store data on servers outside Ghana, including in Europe and the United States. When that happens we use providers that protect data to a standard comparable to Ghanaian law, and we only send what they need to do their job.

• Orders, payments and receipts, including meter readings and photos: as long as tax and accounting law requires, then deleted or anonymised.
• Your account: while you use NozzleGo. If you ask us to close it, we delete or anonymise your profile, vehicles and saved places, keeping only what the law makes us keep.
• Driver location: the latest position is kept for live tracking; past positions are not kept as a history.
• Waitlist and contact messages: until we’ve launched in your area or answered you, and no longer than two years.

Sign-in uses one-time codes, sessions are short-lived and stored in your phone’s secure storage, traffic is encrypted (HTTPS), and access to our dashboard is limited to staff who need it. No system is perfectly secure, but we work to protect your data and will tell you and the Data Protection Commission if a breach puts it at risk.

Under the Data Protection Act, 2012 you can ask us to:

• tell you what personal data we hold about you and give you a copy;
• correct data that’s wrong or incomplete;
• delete data we no longer need or have no right to keep;
• stop using your data for marketing.

Write to info@nozzlego.com from the phone number or email on your account, or tell us how to confirm it’s you. We’ll answer within 21 days. If you’re unhappy with how we handle your data, you can complain to the Data Protection Commission of Ghana.

NozzleGo is for adults. You must be 18 or older to create an account, and we don’t knowingly collect data from children.

We’ll update this page when our practices change, and tell you in the app or by message before important changes take effect. The date at the top shows when it last changed.