Terms of Service

These terms are an agreement between you and NozzleGo (“NozzleGo”, “we”) for using the NozzleGo app and website to order fuel delivered to your vehicle in Accra, Ghana. By creating an account or placing an order, you accept them.

Drivers who deliver for NozzleGo have separate agreements with us; these terms are for customers.

• You must be 18 or older and able to enter into a contract.
• You sign in with your phone number and a one-time code. Keep your phone secure and don’t share codes: you’re responsible for orders placed from your account.
• Give us accurate details about yourself, your vehicle and where it is. Tell us straight away if you think someone else has used your account.

• We deliver petrol and diesel into the fuel tank of a parked vehicle, in the service areas and hours shown in the app.
• Vehicle tanks only. For safety we never fill jerrycans, drums, bottles or other containers, or generators, even if asked.
• Each order has a minimum and maximum quantity, shown in the app.
• You can order for as soon as possible or schedule a delivery ahead. Arrival times are estimates: traffic, weather and demand can delay a truck.

• Fuel is charged at the pump price in force when you order. Pump prices follow the National Petroleum Authority’s pricing windows and can change from one window to the next.
• We add a delivery fee for your area and, if you choose it, a priority fee. The app shows the full breakdown before you pay.
• You pay up front by Mobile Money or card through our payment provider. An order is only confirmed once payment succeeds.
• An unpaid order expires after an hour, or sooner if the pump price changes; place a new order at the current price.
• If you’re charged but your order didn’t go through (for example a payment that completes after you cancelled), we refund it automatically.

Every truck pumps through a calibrated meter. Before and after fuelling, the driver photographs the meter and records both readings, and they appear on your receipt. The meter readings decide how many litres you received.

• If less fuel goes in than you paid for (for example your tank was fuller than expected), we refund the difference at the price you paid. Small differences are refunded straight away; larger ones after we check the meter photos, usually the same day.
• Refunds go back to the Mobile Money wallet or card you paid with. How quickly they arrive depends on your provider.
• If you think a delivery was wrong, tell us within 7 days with your order reference and we’ll review the meter photos with you.

• Free until a driver sets off towards you: you get a full refund.
• Once the driver is on the way, you can still cancel, but we keep a cancellation fee (shown in the app before you confirm) to cover the trip, and refund the rest.
• After the driver arrives, the order can’t be cancelled in the app. Contact us if something is wrong.
• We may cancel an order, with a full refund, if we can’t safely reach you or no truck is available.

To make a delivery safe and possible, please:

• choose the right fuel type for your vehicle. We fill what you order, and we’re not responsible for damage caused by the wrong fuel type being ordered;
• park somewhere legal and reachable, with the fuel flap accessible, and tell us about gates, guards or landmarks;
• keep the engine off, and make sure nobody smokes or uses open flames near the vehicle during fuelling;
• keep your phone on so the driver can reach you.

A driver may refuse or stop fuelling if it isn’t safe, if the vehicle doesn’t match the order, or if they can’t find it after trying to reach you. If that happens before any fuel is dispensed, we refund you after reviewing what happened.

Treat drivers with respect. Don’t misuse the service: for example, by placing fake orders, abusing refunds or chargebacks, interfering with our systems or using someone else’s account. We may suspend or close accounts that break these terms.

We deliver with reasonable care and skill, and we’re responsible for loss or damage we cause through our negligence or by breaking these terms.

We’re not responsible for losses we couldn’t reasonably foresee, for delays or failures caused by events outside our control (such as fuel supply shortages, severe weather, road closures or network outages), or for problems caused by information you gave us being wrong. Where the law allows, our total responsibility for an order is limited to what you paid for it.

Nothing in these terms limits your rights under Ghanaian law that can’t be excluded, or our responsibility for death or personal injury caused by our negligence.

We may update these terms, for example when we add services or the law changes. We’ll tell you about important changes in the app or by message before they apply, and the new terms will apply to orders placed after that. You can stop using NozzleGo and ask us to close your account at any time.

These terms are governed by the laws of Ghana. If you have a problem, contact us first at info@nozzlego.com; we’ll try to resolve it fairly and quickly. If we can’t, the courts of Ghana will decide.

Questions about these terms? Write to info@nozzlego.com or use our contact page.